Kaiser Permanente Hawaii - QUEST - Benefits

QUEST Integration Benefits

Find out more about the services & benefits of Kaiser Permanente’s QUEST Integration program.

QUEST Integration Handbook

Get more information by reading our Kaiser Permanente QUEST Integration member handbook.

KP Provider Directory

Find out about our QUEST Integration providers by reading our Kaiser Permanente Provider Directory

September Updates

If you qualify, you may be able to get services from our Long Term Services and Support Providers Directory

September Updates

Prior Authorization

If you are a member, or the parent of a child who is a member, click on this link to access your Prior Authorizations online.

Service Coordination

Service coordination is available to members with special health care needs who live in a home, community setting, or long-term care facility.

Do you qualify?

808-432-5330
1-800-651-2237 (toll free)
1-877-447-5990 (toll free TTY for the hearing/speech impaired)

How can I reach my service coordinator?

808-432-5330
1-800-651-2237 (toll free)
1-877-447-5990 (toll free TTY for the hearing/speech impaired)
Or by Email at kpquest@kp.org. We will respond to email by the close of the next business day.

Service Plan

If you are a member, click on this link to access your Service Plan online. If you are not a member or if you are the parent of a child who is a member, please call your service coordinator at 808-432-5330 or email us at kpquest@kp.org to request a copy.

Explanation of Benefits

If you are a member, click on this link to access your Explanation of Benefits online. If you are not a member or if you are the parent of a child who is a member, please call Customer Service at 808-432-5330 or email us at kpquest@kp.org to request a copy.

Get After-Hours Advice

We have registered nurses available to give you medical advice when you need it. View our after-hours advice schedule.

Change Information

To tell us about a name change, a change in family size, a change in PCP or to request a change in service coordinator, please use the information below.

Call Us

For more information about Kaiser Permanente QUEST Integration benefits and services, please call our customer service at:

808-432-5330
1-800-651-2237 (toll free)
1-877-447-5990 (toll free TTY for the hearing/speech impaired)
Or by Email at kpquest@kp.org. We will respond to email by the close of the next business day.

Kaiser Permanente Hawaii - Doctor with young girl and mother

Your benefits at Kaiser Permanente include services to keep you healthy and to prevent serious medical problems. Some healthy lifestyle habits can also go a long way toward keeping you well and adding years to your life. These healthy lifestyle habits include not smoking; eating a low-fat, high-fiber diet; wearing seatbelts; and getting regular exercise.

Children and adults of different ages have different needs. One of the primary focuses of Kaiser Permanente QUEST Integration is to ensure timely preventive health care and medical treatment to children. Our Early and Periodic Screening, Diagnostic, and Treatment (EPSDT) program provides quality and comprehensive health care through primary prevention, early intervention and diagnostic, and medically necessary treatment of conditions. This special program is for individuals under age of 21. These medically necessary services, including behavioral therapy for children, are provided at no cost to you. The behavior therapies include intensive behavioral therapy for children with autism spectrum disorder (ASD) that include applied behavioral analysis (ABA) for the treatment of children with an autism spectrum disorder (ASD) diagnosis.

In addition to medical and behavioral health care, QUEST Integration members are eligible to receive help from a Service Coordinator (nurses and/or social workers). The team visits homebound members, monitors compliance with health screening for children, identifies the needs of those who are high risk, provides health education, and arranges transportation and makes referrals to community agencies when necessary.