For members with a Kaiser Permanente QUEST (Medicaid) plan and a Medicare plan with a different company:
Starting January 1, 2027, federal law requires both plans to be with the same company.
To keep seeing your Kaiser Permanente doctors, you will need to change your Medicare plan to Kaiser Permanente by September 30, 2026. Please call Kaiser Permanente Dual Complete at 1-800-805-2739 (TTY 711), 7 days a week, 7:45 a.m. to 8 p.m. Hawaii Standard Time (HST) as soon as possible to make that change. We can also help to answer any questions you may have. Having both plans with the same company can make your care easier.
For help understanding all your Medicare options, call the Hawaii State Health Insurance Assistance Program (SHIP) at 808‑586‑7299 or 1‑888‑875‑9229 (TTY 1-866-810-4379).
Thank you for letting us help with your health care needs.
What is QUEST?
QUEST is a program of the State of Hawaii Department of Human Services (DHS) that provides health coverage, through managed care plans, for eligible lower-income Hawaii residents.
If you qualify for QUEST and live on Oahu or Maui, you can choose Kaiser Permanente as your health plan. With 10 locations on Oahu and three on Maui, you can count on easy access to medical facilities close to where you live and work.
Some of the Kaiser Permanente QUEST membership benefits are listed below:
- Quality care from the primary care physician of your choice at any Kaiser Permanente clinic, with support from nurses, specialists, therapists, pharmacists, and other health care professionals
- Special QUEST Integration benefits, such as the Early and Periodic Screening, Diagnostic, and Treatment (EPSDT) program for individuals under age 21
To view the State's Member handbook, click here.
Click here to view the Kaiser Permanente QUEST Newsletters
Interested in Video Visits? Find out more in the Help section located here.
To find out more, start here:
Learn more about benefits How to apply Find a doctor Go to Hawaii QUEST
Stay covered
If you don’t qualify for Medicaid, you have options. You might be able to buy a health plan through a health benefit exchange or continue your coverage with Kaiser Permanente. You can explore health plan options here.
To understand more about how Medicaid renewal works, go to kp.org/staycovered.
NONDISCRIMINATION NOTICE
Kaiser Permanente complies with applicable Federal civil rights laws and does not discriminate, exclude people, or treat people differently or less favorably because of:
· Race
· Color
· National Origin (including limited English proficiency and primary language)
· Age
· Disability
· Sex
Click here for more information about civil rights
Click here to view the Notice of Privacy Practices - THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.
Click here to view the Transition of Care Policy - QUEST Integration (QI) will ensure members who are transitioning into the Kaiser QI health plan or into a different QI health plan or insurer, will have access to, and obtain medically necessary health care services in a timely manner. QI service coordination staff will ensure continuity and coordination of care across the health care continuum.
Click here to view the State of Hawaii, Department of Human Services, Med-QUEST Division Electronic Visit Verification (EVV) link. Electronic Visit Verification (EVV) is used by caregivers for selected home and community-based services. Individuals receiving those services may receive an EVV device from Sandata Technologies that caregivers will use. The devices only capture information at the start and end of a visit.
Click here to view the Medication-Assisted Treatment Policy - The purpose of this policy is to provide information on how Kaiser QI meets state and federal requirements for Medication-Assisted Treatment (MAT) for opioid use disorders.