IMPORTANT! Has your name, address, phone number, or email changed? Please update your contact information to ensure you continue to receive important benefits information. To make changes, you may log in to your account at medical.mybenefits.hawaii.gov or call us at either 808-432-5330 or 1-800-651-2237 (TTY 711). Mahalo!

Kaiser Permanente Hawaii - QUEST Contact banner

How to reach us with questions about Kaiser Permanente's QUEST program.

 

Health Coordinator 

To reach us with questions about your Health Action plan. Please call:

Email your Service Coordinator through kp.org. Please see question #10 in the Help section for more information.

Call Us

For more information about Kaiser Permanente QUEST program, please call Kaiser Permanente QUEST customer service:

Hours of operation: Monday - Friday, 7:45 a.m. 4:30 p.m, except state holidays.

Email Us

You may also email us at kpquest@kp.org. We will respond to email by the close of the next business day.

Advice Nurse

During clinic hours: Call a Kaiser Permanente clinic 

After clinic hours: Call our After-Hours Advice Line.

Telephone numbers: 

Oahu: 1-808-432-7700

Neighbor Islands: 1-800-467-3011 (toll free)

1-877-447-5990 (toll free TTY for the hearing/speech impaired)

Hours: 

Monday thru Friday:
5 p.m. to 8 a.m. next day

Saturdays:
12 p.m. to Monday, 8 a.m.

Holidays:
8 a.m. to 8 a.m. next day