IMPORTANT! Has your name, address, phone number, or email changed? Please update your contact information to ensure you continue to receive important benefits information. To make changes, you may log in to your account at medical.mybenefits.hawaii.gov or call us at either 808-432-5330 or 1-800-651-2237 (TTY 711). Mahalo!

Kaiser Permanente Hawaii - QUEST Integration banner

Med-QUEST resumes QUEST (Medicaid) member disenrollments/terminations statewide as follows:

  • Oahu (and rest of the state) terminations resume January 2024
  • Maui terminations paused through the end of May 2024


Important Renewal Information for QUEST Members

After a 3-month pause, the Department of Human Services Med-QUEST Division (MQD) restarted the eligibility renewal process in December 2023. Please be on the lookout for your pink letter in the mail. For details on when you might receive your letter, click here

The pink letter may require a response to maintain health coverage. Be sure to read the letter and follow all instructions, if applicable.

Members can rest assured that their QUEST (Medicaid) coverage will remain active until their case is up for renewal.

Throughout the pandemic, all QUEST (Medicaid) members received continuous uninterrupted coverage amid the public health emergency. Starting in April 2023 and continuing into 2024, all residents who receive health care benefits through the Department of Human Services Med-QUEST Division (MQD) will be scheduled for a review of their eligibility.

In preparation for this renewal period, Med-QUEST asks members to do the following:

  • Be sure to update your contact information by logging into your account on Medical.mybenefits.hawaii.gov or by calling us at 808-432-5330 or 1-800-651-2237. For the hearing and speech impaired call TTY (711), Monday through Friday, 7:45 a.m. to 4:30 p.m., except state holidays.
  • If you no longer need QUEST (Medicaid) coverage, call Med-QUEST at 1-800-316-8005, (TTY/TDD 711) to let them know.

Stay covered

If you don’t qualify for Medicaid, you have options. You might be able to buy a health plan through a health benefit exchange or continue your coverage with Kaiser Permanente. You can explore health plan options here.

To understand more about how Medicaid renewal works, go to kp.org/staycovered.

What is QUEST?

QUEST is a program of the State of Hawaii Department of Human Services (DHS) that provides health coverage, through managed care plans, for eligible lower-income Hawaii residents.

If you qualify for QUEST and live on Oahu or Maui, you can choose Kaiser Permanente as your health plan. With 10 locations on Oahu and three on Maui, you can count on easy access to medical facilities close to where you live and work.

Some of the Kaiser Permanente QUEST membership benefits are listed below:

  • Quality care from the primary care physician of your choice at any Kaiser Permanente clinic, with support from nurses, specialists, therapists, pharmacists, and other health care professionals
  • Special QUEST Integration benefits, such as the Early and Periodic Screening, Diagnostic, and Treatment (EPSDT) program for individuals under age 21

To view the State's Member handbook, click here. 

Click here to view the Kaiser Permanente QUEST Newsletters

Interested in Video Visits? Find out more in the Help section located here.

To find out more, start here:

Learn more about benefits How to apply Find a doctor Go to Hawaii QUEST

Kaiser Foundation Health Plan, Inc. (Kaiser Health Plan) complies with applicable Federal civil rights laws and does not discriminate, exclude people, or treat people differently because of:

  • Race
  • National Origin
  • Disability
  • Color
  • Age
  • Sex

Click here for more information about civil rights

Click here to view the Notice of Privacy Practices - THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. 

Click here to view the Transition of Care Policy - QUEST Integration (QI) will ensure members who are transitioning into the Kaiser QI health plan or into a different QI health plan or insurer, will have access to, and obtain medically necessary health care services in a timely manner.  QI service coordination staff will ensure continuity and coordination of care across the health care continuum.

Click here to view the State of Hawaii, Department of Human Services, Med-QUEST Division Electronic Visit Verification (EVV) link. Electronic Visit Verification (EVV) is used by caregivers for selected home and community-based services. Individuals receiving those services may receive an EVV device from Sandata Technologies that caregivers will use. The devices only capture information at the start and end of a visit. 

Click here to view the Medication-Assisted Treatment Policy - The purpose of this policy is to provide information on how Kaiser QI meets state and federal requirements for Medication-Assisted Treatment (MAT) for opioid use disorders.